Tell me my i.d.

I know some of our patrons are clueless but how clueless is horrifically obvious sometimes.

Patron - "What's my i.d. for my online bank account?"

It got worse. Turned out she had never signed up for an online account before and needed to do that first! Then it turned out she didn't have an email account, which is a requirement for setting up an online account. "Can't I just make one up?"

You can probably insert both my mental and actual responses here.

She just wanted to set up a checking account and she had absolutely no clue how to fill out an online form. Here's the kicker - the bank in question is within four blocks of the library!

Oh, to be able to tell them to type in the following; c l u e l e s s